Questions parents ask

Delivery is free on every order, anywhere in Pakistan.

Orders are usually delivered within 1–2 days.

Yes. We deliver all over Pakistan. Choose your city at checkout, or pick “Other city” and type it in.

No. You can check out as a guest. An account lets you save addresses and see all your orders in one place.

Yes. Send the product name and quantity on WhatsApp to 0370 5760545 and we will confirm your order.

Use the order number from your confirmation and the mobile number you ordered with.

Call or WhatsApp us on 0370 5760545 as soon as possible, before your order is shipped.

Yes. Tell us within 7 days of delivery. Unopened products can be returned for a refund; the delivery charges are deducted. If your order arrived damaged, wrong or expired, we replace it or refund you in full.

Our online store is open 24/7, and customer service is available on call and WhatsApp.

Pay cash on delivery when your order arrives. No advance payment is needed.

Yes. All prices include sales tax. Prices are subject to change without prior notice.

Not yet — these options are coming soon. For now, all orders are cash on delivery.

iQ-1 (or the 400 g iQLAC-1 tin) is for birth to 6 months, iQ-2 for 6 to 12 months, and iQ-3 for 1 to 3 years. Mother's milk is best for your baby — use infant formula only on the advice of a doctor or health professional.

Yes. iQ-LF (200 g) and iQLAC-LF (400 g tin) are lactose-free infant formulas for infants with lactose intolerance and to help restore digestion while recovering from diarrhoea.

Yes. iQ-PRE is a specialized formula for the management of premature and low-birth-weight infants, with high energy density and optimal protein for catch-up growth.

Our cereals are for babies from 6 months. iQ-RICE is an easily digestible first food. iQ-MIX FRUIT is wheat-based and contains gluten.

Yes. Our products are Halal and GMP certified, as printed on every pack.

iQ-MOM is a sugar-free, vanilla-flavoured food supplement for pregnant and breastfeeding mothers, with iron, folic acid, DHA, choline and fibre.

Dissolve 6 tablespoons in a glass of water, once or twice a day, or as advised by a doctor. iQ-SURE is an adult nutritional supplement.