Refunds and returns

In short

• You can return a product within 7 days of delivery.
• Delivery is free when you order. If you return an order, the delivery charges are deducted from your refund.
• If the product arrived damaged, wrong or expired, there is no charge: we replace it or refund you in full.

Returning a product you no longer want

Because our products are food for babies, mothers and adults, we can only take back packs that are unopened and sealed, in their original condition.

Your refund is the price you paid for the returned products, minus the delivery charges (the courier cost of sending the parcel to you and back to us). We tell you the exact amount before you send the parcel.

Damaged, wrong, missing or expired products

Please tell us within 48 hours of delivery and send a photo of the product and the parcel. We will send a replacement or give you a full refund — you pay nothing for delivery.

How to return

1. Call or WhatsApp 0370 5760545 with your order number and the reason for the return.
2. We confirm the return and tell you how to send the parcel back.
3. Pack the product safely with your order number inside.

When you get your money

As orders are paid cash on delivery, we send refunds by bank transfer, JazzCash or Easypaisa — whichever you prefer — within 3–5 working days after the returned parcel reaches us and is checked.

Cancelling before delivery

You can cancel free of charge before your order is shipped. Contact us as soon as possible. See also our shipping policy.

Questions

• Call / WhatsApp: 0370 5760545
• Email: bestiqnutrition@gmail.com